RAW Indian

Wig and Bundle/Lace Orders

Please allow 14-21 working days for unit orders to be processed. Working days are Mon-Friday. Any orders placed after 5pm will be processed the following working day. Once your package is shipped, a tracking number will be emailed to you. 

Do not be alarmed if you receive no updates once you place an order, this is normal. Please trust that we are processing your orders accordingly. Any queries concerning tracking and order updates are welcome IF the appropriate processing time as stated (14-21 working days) has passed. You are in agreement of this once an order is placed. Tracking information will be sent out via e-mails provided, once orders have been processed fully - so please ensure you double check email addresses at check out and check your junk folder FIRST if you are expecting tracking before enquiring.

Shipping within the UK: We use Signed next day delivery via Royal Mail to ship your orders.

International shipping: 1-7 business days via DHL/UPS depending on location 

All packages will require a signature confirmation. 

ONCE YOUR ORDER IS WITH THE COURIER COMPANY, WE WILL NOT BE RESPONSIBLE FOR LOST/DAMAGED OR STOLEN PACKAGES. PLEASE CONTACT THE COURIERS IF YOU ENCOUNTER ANY ISSUES. 

Please ensure relevant information such as your Name, Address etc correspond and are all correct before checking out because if a mistake is made and your unit is shipped to a wrong address - we cannot be held accountable. If a package happens to be returned, you will need to pay the shipping fee again.

Due to our orders being order specific and with our customers in mind, we do not accept refunds or exchanges. ALL SALES ARE FINAL.

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Digital products

Please note all DIGITAL PRODUCTS - there is no physical shipping with these products.

All sales are final once placed.

If you encounter any issues, please contact us.

Cap sizes:

S - 21”

M - 22”

L - 23”

Caring for raw hair extensions is crucial to maintaining their quality and longevity. Raw hair has a lifespan of 5+ years with proper care and handling. Here's how you can properly care for them:

Washing and conditioning

Shampoo: Wash your raw hair extensions every 7-10 wears or whenever they start to feel heavy due to product buildup.Use a sulfate-free, gentle shampoo. Dilute the shampoo with water before applying to avoid stripping the hair of its natural oils.

Conditioner: Apply a moisturising conditioner from mid-shaft to the ends. Leave it on for 5-10 minutes before rinsing thoroughly. Deep conditioning is recommended every 2-3 washes.

Drying

Towel Drying: Gently blot the extensions with a microfiber towel to remove excess water. Avoid rubbing or wringing them.

Air Drying: Allow your extensions to air dry naturally. If you need to use a blow dryer, use the cool or low heat setting.

Detangling

Combing: Use a wide-tooth comb or a detangling brush to gently comb through the hair, starting from the tips and working your way up to the roots.

Detangling Tips: Detangle your hair extensions when they are slightly damp to minimize breakage.

Styling

Heat Styling: If you use heat styling tools (curling irons, flat irons), always apply a heat protectant spray first. Keep the temperature at or below 350°F (180°C) to prevent damage.

Avoiding Damage: Limit the use of heavy styling products that can cause buildup. Opt for lightweight serums or oils to maintain shine.

Storing

Storage: Store your extensions in a cool, dry place. You can use a satin or silk bag to keep them tangle-free. If possible, lay them flat or hang them to retain their shape.

Avoid Damp Areas: Never store your extensions in damp conditions, as this can lead to mold or mildew growth.

General maintenance

Sleep Care: Braid your hair or tie it in a loose ponytail before bed to prevent tangling. Consider sleeping on a satin or silk pillowcase to reduce friction.

Regular Trimming: Trim the ends of your extensions every few months to remove split ends and keep them looking fresh.